New users of an AI companion app tend to check three things before their first message: the price, the avatar options and whether a free trial exists. Almost nobody checks the account-deletion path first — and it is the one item on that list that gets harder to act on the longer you wait.
What we know:
Across the companion reviews EmberGF has published, a consistent pattern holds: cancellation (stopping future billing) and deletion (removing your account and stored data) are frequently two separate processes, sometimes requiring different menus or even a direct support request for full data removal. This is not unique to AI companions — it is common across subscription software generally — but the personal nature of companion-app data makes the gap more consequential.
What remains open:
EmberGF cannot state how long a deletion request takes to fully process for any specific product without a dated, verified test on that product, and retention periods for backups or logs are rarely disclosed in enough detail to fully close that question from published policy text alone.
Bottom line
Before your first message, not after your hundredth, open account settings and locate the deletion path — not just cancellation. If you cannot find it in under two minutes, treat that as useful information about the product, not a reason to stop looking.